Customer Loyalty CX Florida Innovation 
Execs In The Know
MAY 2, 2022
And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Reassess Your KPIs & Rebuild Your Journey Maps.
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. Designing a Service Strategy to Deliver Superior CX. Key Takeaways.
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Beyond Philosophy
JANUARY 3, 2017
These centers of customer interaction now represent the principal touch-point with customers; and beyond technology, they have the capability to generate and manage a continuous flow of customer information, and to increase customer loyalty and advocacy behavior. The First Step in Setting up a CX Initiative.
Beyond Philosophy
JANUARY 24, 2018
Though usually left up to HRD, the fundamental premise of engagement has been that it is good for business – citing higher quality, greater efficiency, innovation, lower turnover, workplace camaraderie, and the like. 4) There is little recognition that employees, like customers, have a defined life cycle. appeared first on.
Beyond Philosophy
DECEMBER 5, 2017
These employees have some potential to impact the customer experience; and there is documented, often incidental, evidence of correlation between the two. However, there is little proven direct causation, the specific, defined linkage of employee thinking and behavior to customer loyalty and advocacy.
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