How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. It’s being deployed to generate real-time insights from vast data sets to serve customers, automate campaigns, streamline processes, make data-led decisions and drive efficiencies. Customer support ticket volumes are surging. There’s so much to think about here.
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