DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. It gives companies access into what customers are “talking” (or writing) about and, specifically, insights into their needs and wants. Product Innovation.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Experience Investigators

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

DMG Consulting

APRIL 15, 2020

The Report focuses on three pillars of contact center technology: infrastructure, customer relationship management (CRM) and workforce optimization (WFO), as well as many of the systems and applications that fall into these categories.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Pros The tool is simple and user-friendly.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

DECEMBER 1, 2021

An index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. Custom branding missing. Basic – Free. Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

JULY 4, 2023

Set service level agreements (SLAs) for response times and ensure that your customer-facing teams adhere to these standards. Use automated tools to automate and streamline your customer service processes. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Set service level agreements (SLAs) for response times and ensure that your customer-facing teams adhere to these standards. Use automated tools to automate and streamline your customer service processes. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52