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Interaction Analytics: Listening in on the Omnichannel Customer Journey

DMG Consulting

APRIL 14, 2023

Interaction Analytics: Listening in on the Omnichannel Customer Journey View this article on the publisher’s website. Interaction analytics (IA) literally listens to (or reads) the voice of the customer and interprets what they are saying (or writing) and how they feel about a company, product, or service.

Omnichannel 48
Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48
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Top 10 Best Healthcare Call Center Software for 2023

Hodusoft

JANUARY 18, 2023

Omnichannel communication: Adapting an omnichannel healthcare call center solution allows you to communicate with patients through various channels, such as phone, email, and text. 3CX allows agents to work remotely, whether they are in the office or working from home and offers call recording for legal and quality assurance purposes.

Healthcare 52
Healthcare Artificial Intelligence Omnichannel CRM 52
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