Interaction Analytics: Listening in on the Omnichannel Customer Journey
DMG Consulting
APRIL 14, 2023
Interaction Analytics: Listening in on the Omnichannel Customer Journey View this article on the publisher’s website. Interaction analytics (IA) literally listens to (or reads) the voice of the customer and interprets what they are saying (or writing) and how they feel about a company, product, or service.
48 
Let's personalize your content