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Compliance Artificial Intelligence Customer Relationship Sentiment Analysis VOC Contact Center Machine Learning Net Promoter Score Voice of the Customer Omnichannel More Related Topics >
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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

JANUARY 24, 2024

Also Read: In-Depth Guide: Inbound Call Center Software Personalization in Outbound Banking Calls While outbound calls typically encounter obstacles like resistance and customer intrusion, personalization can turn these exchanges into worthwhile interactions.

Technology 52
Technology Technology Predictive Analytics Machine Learning 52
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Interaction Analytics: Listening in on the Omnichannel Customer Journey

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48
Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48
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