PeopleMetrics

NOVEMBER 1, 2022

By contrast, that same customer does all of their banking online, and since they’re visiting that website over and over again, they’re much less likely to let it slide. To avoid these issues, banks need to familiarize themselves with their customers’ expectations in order to meet their needs and develop a positive customer experience.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Customer Bliss

AUGUST 3, 2018

Overall, you need to get a real understanding of where your company stands versus competition in the eyes of customers. Focus on clarity of communication and giving employees a voice and ability to exercise their own judgment in serving customers.

CX 48

CX Social Media NPS Customer Loyalty 48

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167