Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca – CB52
Customer Bliss
MAY 23, 2017
Lynn LaRocca is the SVP and Chief Experience Officer of the New York Racing Association. While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” Episode Overview.
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