Customer Relationship Finance Outlook Voice of the Customer 
Intercom
FEBRUARY 15, 2023
There are lots of ways to measure customer satisfaction. Many businesses use a customer satisfaction (or CSAT) score, which they gather using a customer satisfaction survey or via other voice of the customer research. What is a customer satisfaction survey?
ClearAction
OCTOBER 1, 2018
This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies.
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