Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Beyond Philosophy

JULY 21, 2022

We’re implementing a Voice of the Customer (VOC) program on a customer platform in a large business-to-business (B2B) organization. I saw an opportunity for companies to build customer relationships. However, I realized that my issue is not quite the same.

B2B 88

B2B Hospitality Hospitality VOC 88

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. This is one of our key events of the year and it’s getting bigger and better every time.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

APRIL 26, 2021

Overcoming objections and pushing back against the status quo is sometimes necessary to make sure that customers get what they need. We needed a world-class Voice of Customer (VOC) platform,” Steve said. They call their insights platform, powered by Qualtrics XM , VOC-PSP for a reason. Why healthcare is due for a change.

Healthcare 26

Healthcare Hospitality Hospitality VOC 26

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132