Customer Relationship and Oregon - Tech Customer Success

At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed?

Beyond Philosophy

MARCH 31, 2015

Smaller regional banks, like Umpqua, Republic, and Metro (in the United Kingdom) have increased the focus on generating relationships through memorable, emotional branch experiences: [link]. Portland, Oregon-based Umpqua Bank has created a branch banking experience that is more like the local Starbucks. Blogs Customer Retention'

Customer Relationship

Customer Relationship Retail Finance Customer Retention

Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

Customer Bliss

OCTOBER 17, 2017

Unifying customer relationship management team. They ran a trial market in Portland, Oregon and some tests of SMS communication. They were kicking tires on their products and how they come together and customers interact with them. Make sure the organization is set. Launch trials.

Net Promoter Score

Net Promoter Score Customer Experience NPS CX

Tech Customer Success

At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed?

Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

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