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What is customer experience (CX)?

Intercom

JULY 26, 2022

There’s the potential for a positive or a negative customer service experience any time a customer requests direct assistance from a brand – which is why it’s so important for companies to think holistically and strategically about what makes for excellent customer service experiences.

Customer Experience 69
Customer Experience CX Omnichannel Touchpoint 69
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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