Customer Experience Management Customer Retention Customer Service Sales Net Promoter Score 
Intercom
JULY 26, 2022
There’s the potential for a positive or a negative customer service experience any time a customer requests direct assistance from a brand – which is why it’s so important for companies to think holistically and strategically about what makes for excellent customer service experiences.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].
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