Customer Retention, CX, Hospitality and Invoicing

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Lumoa

APRIL 14, 2021

Johanna has a history of working in big corporates like Nokia and Microsoft, working with business strategy and development, which lead her into the customer experience field. She knows what the CX-related challenges organizations are facing since she has been there herself. Sofia: So, as I just said, you have a long history in cx.

Customer Experience

Customer Experience CX Net Promoter Score Start-ups

Aligning the Organization Around the Customer with Customer Rooms

CX Journey

JUNE 19, 2015

A couple years ago, I wrote about several different ways to get executive buy-in for your customer experience initiatives and to get a commitment from them to focus the organization on the customer and on driving change to better the customer experience. invoices, order forms, contracts, letters or emails, etc.),

Invoicing

Invoicing Customer Journey Map Hospitality Hospitality

Tech Customer Success

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Aligning the Organization Around the Customer with Customer Rooms

Webinars

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