Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Lumoa
APRIL 14, 2021
So if you achieve that hygiene level, then you can try to differentiate from your competitors with, sort of, better digital services like easier invoicing very good and easy to read customer service, sort of agents. Johanna: Yeah, yeah, that certainly helps in that business case building.
Let's personalize your content