Hospitality Invoicing NPS 
Beyond Philosophy
OCTOBER 19, 2016
More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Old Thinking Doesn’t Work with New Problems. They want to know what to do now. Well, I will tell you.
Lumoa
APRIL 14, 2021
So if you achieve that hygiene level, then you can try to differentiate from your competitors with, sort of, better digital services like easier invoicing very good and easy to read customer service, sort of agents. So there is no ”one” single truth to this NPS versus revenue, or NPS versus growth, or customer satisfaction versus growth.
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