Customer Retention Invoicing Legal Social Media 
ClientSuccess
NOVEMBER 15, 2022
This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs.
Intercom, Inc.
NOVEMBER 25, 2021
He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. Shep Hyken on getting customers to come back again and again. Customer retention is the new conversion.
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