Remove Customer Retention Remove Net Promoter Score Remove Predictive Analytics Remove Structured Data
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".