Remove Customer Retention Remove Predictive Analytics Remove Touchpoint Remove Unstructured Data
article thumbnail

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers.

article thumbnail

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers.