Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Lumoa

MARCH 12, 2023

If you want to improve customer satisfaction, focusing on a platform that offers great personalization and real-time analytics might be best. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Evaluate features.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

SEPTEMBER 19, 2022

An efficient VOC program helps you identify customer problems and expectations so that you can work on them, improve customer satisfaction and enhance their experience with your brand. How does the voice of the customer help businesses? Social media channels and forums are great examples of indirect VOC data sources.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52