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Business Consulting Mystery Shopping VOE CX Transformation Customer Experience Management CEM Net Promoter Score Business Operations Customer Retention NPS More Related Topics >
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What is customer experience (CX)?

Intercom

JULY 26, 2022

Once these changes are in place, companies will more often than not recoup costs through revenue growth and customer retention. What is customer experience management? Customer experience management (CXM or CEM) refers to the strategies by which a company improves the customer experience. . Product improvements .

Customer Experience 69
Customer Experience CX Omnichannel Touchpoint 69
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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