Execs In The Know

MARCH 14, 2022

The customer experience is usually the lowest hanging fruit that can provide the most substantial return on your investment. Why is customer experience (CX) a critical piece of digital transformation? Where should you start when it comes to digital CX transformation? That is the burning question!

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Customer Bliss

APRIL 12, 2019

Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Execs In The Know

MARCH 25, 2022

Achieving business continuity — or ABC for short — can be challenging for customer support organizations. While the pandemic certainly highlighted the need for more resilient support models, CX leaders have always struggled to forecast support volume with 100% accuracy and quickly scale operations to meet rapidly rising customer demand.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52

Execs In The Know

MAY 6, 2022

New ideas that you can consider for your CX teams. There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. This gave the work significance and put her on the path to driving real strategic change and transformation.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. This gave the work significance and put her on the path to driving real strategic change and transformation.

Hospitality 47

Hospitality Hospitality Customer Experience Start-ups 47