ClearAction

AUGUST 22, 2020

Customer experience management on a tight budget can still achieve great progress. You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Actionability is more important than scores, to keep your company in-sync with customers’ shifting needs.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Service Quality Institute

FEBRUARY 9, 2021

Amazon in my opinion is the most customer-driven firm in the world. NO ONE can match their relentless focus on customer service. Willing to gamble and make big decisions. Everything is built around the customer experience. One of the few firms that uses technology to improve the customer experience.

Gambling 40

Gambling Start-ups Sales Innovation 40

Intercom, Inc.

APRIL 21, 2022

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users.

Start-ups 118

Start-ups Gaming Technology Technology 118

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. It’s something our customers have been asking for, and really it’s like the final piece of the puzzle that makes us a truly complete customer service platform.

Start-ups 98

Start-ups Technology Technology Gaming 98