MattsenKumar

FEBRUARY 3, 2023

By regularly assessing customer service standards, contact centers can identify areas for improvement and take steps to ensure customer service is up to the required standard. This not only helps to improve CX but can also help to increase customer loyalty.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CX Journey

NOVEMBER 2, 2016

Don’t let that be the thing that keeps you from listening to and understanding your customers and the experience they expect. Here are some activities you can undertake without a consultant in order to understand the experience that you’re currently delivering to customers. If you have a waiting area, spend time there.

Mystery Shopping 67

Mystery Shopping Customer Experience Contact Center Customer Feedback 67