Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Before, they tracked NPS without taking any significant action.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Use customer surveys to validate the workflow metrics tied to customer advocacy.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Use customer surveys to validate the workflow metrics tied to customer advocacy.

CXM 90

CXM Non-Profits Close the Loop CX 90

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. It doesn’t always have to be a direct selling model for customers. You are fixing the customer relationship first and foremost, and as a result, the business impact will follow.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37