Customer Survey Machine Learning ML Voice of the Customer 
Lumoa
JANUARY 24, 2024
Your role involves discerning which data points can be transformed into actions that enrich the customer experience and drive business value. This means not just listening but also interpreting and acting on what customers are communicating. Lumoa’s software is also enhanced with cutting-edge technology. The result?
Intercom, Inc.
MAY 22, 2019
Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. What’s keeping companies from prioritizing customer experience?
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