CX Transformation Hospitality NPS Retail 
Qualtrics
JUNE 20, 2019
There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry.
SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries.
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