article thumbnail

[Experience Action Podcast] CX Pulse Check – January 2024

Experience Investigators

Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect. Manager of Contact Center Sales for Verizon Business.

CX 52
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries.