Beyond Philosophy
OCTOBER 23, 2021
Here are a few key moments in our LinkedIn live discussion: 05:34 Colin explains why he thinks CX is dying as we know it and Pine weighs in, too. 13:56 Carbone explains why he thinks it is impossible for CX to die. 25:05 Colin explains what he thinks the future of CX will be, Customer Science. Complete this short survey.
ClearAction
SEPTEMBER 29, 2016
Advancing Customer Experience Expertise in CX Month optimizecx. Customers are the lifeblood of everyone’s food on the table. No matter what your income source is, it’s fueled by customers. CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).
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Beyond Philosophy
JANUARY 19, 2022
Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].
Lumoa
APRIL 24, 2018
In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?
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