Navigating the ‘Magic’ (and Caution) of ChatGPT & Large Language Models (LLM) for CX: A New Era for Self-Service & Hyper Automation
Execs In The Know
FEBRUARY 14, 2023
Customer experience (CX) leaders and professionals have especially taken notice, as there has never been a chatbot that is seemingly so smart and capable. Indeed, there is – and/but, some context and clarity are needed to ensure we as a CX community don’t retrace the same steps and mistakes from the previous chatbot chapter(s).
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