Winning with digital: A CX Moment with The New York Times
Zendesk
DECEMBER 16, 2022
Since its launch in 1996, The New York Times website, nytimes.com , has evolved from a basic retread of the print edition to a dynamic digital hub where millions of readers get breaking news, recipe ideas, and their daily Wordle fix. The New York Times has traditionally relied on outsourced customer support.
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