Shep Hyken

DECEMBER 6, 2022

What wows – How can we use innovative techniques and tools to push our goals? . She also co-authored Advice from a Patient and Wake Up and Smell the Innovation. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    .

Legal 104

Legal Healthcare Innovation Customer Experience 104

Steven Van Belleghem

FEBRUARY 24, 2021

Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Simon originally ‘just’ wanted to understand why some people and organizations are more innovative, more influential, and more profitable than others? Behind the brand. Simon Sinek.

CX 98

CX Customer Experience Social Media Innovation 98

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. These informative and collaborative events will be hosted in New York, New York and Tempe, Arizona.

CX 85

CX Compliance Artificial Intelligence AI 85

Sprinklr

SEPTEMBER 27, 2021

I work with colleagues that deeply care about each other and will do whatever it takes to make each other happier.” – Kristina Henry, Talent Development, New York, NY. ” – Jose Torrealba, FP&A Manager, New York, NY. I was one of the many new hires who was onboarded virtually.

CXM 83

CXM CRM Sales Innovation 83

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. “We

Gaming 127

Gaming Entertainment Social Media Transportation 127

1 to 1

DECEMBER 18, 2020

The company is using such customer insights to drive its marketing and ensure it delivers relevant content. Rob Smith, founder of the Phluid Project , a gender-free retail brand and community space, had recently opened a store in the trendy New York City neighborhood, NoHo, when the pandemic hit. “As

Innovation 32

Innovation E-commerce CX Outlook 32

Shep Hyken

NOVEMBER 16, 2021

Courageous Cultures: How to Build Teams of Micro-Innovators,?Problem So, how can companies build a “courageous culture”, one that encourages micro-innovators, problem-solvers, and customer advocates within the organization to voice out their ideas? drive innovation, productivity and revenue without burning out employees.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Shep Hyken

JULY 26, 2021

Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. I enjoyed this article, which features eight strategies that get your customers to come back.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Shep Hyken

JUNE 7, 2022

Shep Hyken interviews Ian Johnston, Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design that drives innovation and growth. ” About: Ian Johnston is the Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design to drive innovation and growth.

Retail 57

Retail Innovation Customer Expectations Customer Satisfaction 57

1 to 1

JULY 5, 2013

Innovation is a hot buzzword of the time, but what does it really mean? According to Forrester''s Kerry Bodine, 62 percent of companies drive innovation via technology. But she says that should be only part of the story.

Innovation 44

Innovation Technology Technology Customer Experience 44

1 to 1

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality.

Sports 47

Sports Innovation Technology Technology 47

Shep Hyken

JULY 19, 2021

Standing still at any point means competition, innovation, and more will eventually surpass you. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. The article explains the role is “transitionary,” however I believe that there is no destination.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

Shep Hyken

AUGUST 16, 2022

He is recognized as AI Innovator of the Year 2021 at the AIconics Awards and named one of Corinium’s Top 100 Leaders in Data & Analytics 2022. New York Times ?bestselling Seth Dobrin is IBM’s first Global Chief AI Officer. Shep Hyken is a customer service and experience expert,?

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Zendesk

JULY 8, 2021

She made that happen by joining forces with Kate Doyle, a former educator, to co-found KindWork , a non-profit organization that helps talented young people of color from overlooked communities in the metro New York City area launch new careers in the innovation economy. – Jeanine Mendez, KindWork co-founder.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Shep Hyken

JANUARY 17, 2023

“Listening to customers informs us what innovations we should develop to keep up with their needs and expectations.” Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Artificial Intelligence 52

Artificial Intelligence Manufacturing Business Growth Finance 52

Shep Hyken

OCTOBER 4, 2022

.” About: Gregorio Uglioni is a Business Transformation, Innovation, and Customer Experience specialist. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Sports 57

Sports B2C Social Media Gaming 57

Shep Hyken

JUNE 14, 2022

Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions , a customer service outsourcing and consulting firm. ” About: Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions , a customer service outsourcing and offshoring consulting firm.

AI 57

AI Innovation Business Growth Customer Service 57

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. It’s even too soon to be talking about early adopters. Changing the game of customer loyalty.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Shep Hyken

OCTOBER 5, 2021

As Mindbreeze’s CEO he is a living example of high quality and innovation standards. New York Times ?bestselling His passion for enterprise search and machine learning in a big data environment fascinated not only the Mindbreeze employees but also their customers. Shep Hyken is a customer service and experience expert,?

Machine Learning 77

Machine Learning Customer Satisfaction AI Technology 77

Intercom, Inc.

MARCH 7, 2018

It is not an exaggeration to say that they are one of the most important innovations in human history. Think New York, London, Tokyo or San Francisco for example. As a recent New York Times essay pointed out, smaller cities cannot compete with these behemoths and either stop growing or go into decline.

Transportation 208

Transportation Technology Technology Start-ups 208

Confirmit

OCTOBER 23, 2019

Earlier in the month, we held our 6 th Annual Insurance Summit at MetLife Stadium, home of the NFL teams New York Giants and New York Jets. Kicking off the featured presentations was Claire Sporton, SVP of CX Innovation at Confirmit and she shared the role nudge theory plays in insurance. Can you blame us?

Contact Center 40

Contact Center Innovation Voice of the Customer CX 40

1 to 1

MARCH 7, 2024

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along with all kinds of curious technology innovations. 23, 2024, New York Times “Hard Fork” podcast.

AI 26

AI Contact Center Innovation Technology 26

Totango

NOVEMBER 13, 2019

In September we recognized the most innovative Customer Success teams for going above and beyond in the industry at Customer Success Summit – Team Edition in New York. Most Innovative Team/Program. Creating great experiences for customers would not be possible without all the amazing work and collaboration of teams.

Innovation 48

Innovation Customer Experience 48

Shep Hyken

MARCH 1, 2022

Chris and his team have developed the Brand Transfer Study tool which helps companies measure brand message alignment and engage their frontlines in innovative new ways. New York Times ?bestselling Shep Hyken is a customer service and experience expert,? This episode of? Amazing Business Radio with?

Gaming 57

Gaming Innovation Start-ups Customer Expectations 57

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. Tony Hsieh. Shep Hyken. Adam Toporek. Annette Franz.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

C3Centricity

JUNE 5, 2016

As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. The post New Thinking, New Ideas, New Successes! Things have been pretty hectic for me these past few weeks.

Innovation 48

Innovation Technology Technology Actionable Insights 48

TeamSupport

APRIL 15, 2021

The Nike SoHo Neighborhood in New York is the perfect example of this. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations. It leverages the best elements from the digital retail experience like speed, immediacy, and immersion.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Intercom, Inc.

AUGUST 25, 2022

It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge. I was on top of a roof and had to broadcast the 6:00 o’clock news on a mobile phone, which, believe me, was a massive technological innovation at the time. Weaponization of social media.

Social Media 208

Social Media Machine Learning Start-ups Government 208

Comm100

JANUARY 23, 2023

Employee experience will match the importance of customer experience Shep Hyken, Customer Service and Experience Expert and New York Times bestselling author, predicts: “If you want to have a good customer experience (CX), there must also be a good employee experience (EX). That will be a major focus in 2023 (and beyond).

Customer Experience 120

Customer Experience AI Outlook CX 120

Shep Hyken

NOVEMBER 8, 2021

The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Here are five ways that can help make that happen.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Founded in New York in 2010, Birchbox is a “try and buy” beauty subscription service that sends a personalized box of samples to its one million customers every month.

Retail 98

Retail E-commerce CX Start-ups 98

Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. My responsibility was to build a design team in that new agile way of working. “People say innovation is everyone’s job, right?

Start-ups 179

Start-ups Innovation Engineering Retail 179

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. They understand what types of promotions will attract new clients and keep current clients coming back. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

Totango

JULY 12, 2019

This premier event will take place September 11-13 in the bright lights of New York City. No matter what the size of your group, you’ll hear from experts on how to drive innovation, consistency and positive change for customers and, as a result, business results. So why should you register today?

Innovation 54

Innovation Technology Technology 54

Fonolo

APRIL 17, 2019

These shiny, sprawling spaces illuminated with departure schedules are usually the prelude to a brief jaunt into somewhere exotic: a fresh start in Japan, a sojourn in Rome, a moment in a New York minute. Air Canada has led its home country and continent in these innovations. Shai Berger , Co-Founder and CEO, Fonolo.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Chip Bell

FEBRUARY 19, 2019

The main story or theme is what you see—a fantasy land commanded by a mouse (Disney theme parks), a trip to Treasure Island (Treasure Island Hotel in Vegas), or a stroll through the streets of Paris (Paris Hotel), Venice (The Venetian), or New York (New York New York Hotel).

Entertainment 58

Entertainment Start-ups Customer Service B2C 58

1 to 1

OCTOBER 9, 2014

Keeping up with customer expectations and the speed of change are timeless challenges that retailers face but the answers or solutions to these challenges are more varied than ever, said Pat Bakey, general manager of global retail at SAP, at the company''s Retail Forum in New York City this week. 1to1Media.com/weblog.

Retail 38

Retail Innovation Customer Expectations Customer Experience 38