Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Steven Van Belleghem

FEBRUARY 24, 2021

Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Simon originally ‘just’ wanted to understand why some people and organizations are more innovative, more influential, and more profitable than others? Behind the brand. Simon Sinek.

CX 98

CX Customer Experience Social Media Innovation 98

Shep Hyken

AUGUST 16, 2022

It is a technology that understands the language of your business and automates workflows and processes in a trustworthy manner that complies with regulations. Then, recognize that the person using the AI technology and the person impacted by it may not be the same person. New York Times ?bestselling

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Comm100

JANUARY 23, 2023

This is all occurring against a backdrop of incredibly high CX expectations across industries and ever-developing technology. ChatGPT and real-world RPA applications will make these technologies more accessible. But, naturally, the technology will help to enable these creative new capabilities.

Customer Experience 123

Customer Experience AI Outlook CX 123

Shep Hyken

JANUARY 17, 2023

Is Technology Taking Over Customer Service? “Listening to customers informs us what innovations we should develop to keep up with their needs and expectations.” As COO, he leads Assurant’s global operations focusing on digital technology and operations that deliver exceptional customer experience.

Artificial Intelligence 52

Artificial Intelligence Manufacturing Business Growth Finance 52

Sprinklr

SEPTEMBER 27, 2021

I work with colleagues that deeply care about each other and will do whatever it takes to make each other happier.” – Kristina Henry, Talent Development, New York, NY. Those types of companies don’t come around often, which makes Sprinklr and its unparalleled technology so unique.

CXM 83

CXM CRM Sales Innovation 83

Shep Hyken

OCTOBER 5, 2021

They discuss how organizations can arm their frontline customer service professionals with the technology that can help them offer better customer service. Having the technology to access the right information reduces ticket escalation. As Mindbreeze’s CEO he is a living example of high quality and innovation standards.

Machine Learning 77

Machine Learning Customer Satisfaction AI Technology 77

Intercom, Inc.

MARCH 7, 2018

But what do we know about building technological platforms? We may have just such a genetic cousin in a “technology” that has been around for several thousand years and is continuing to evolve and grow – the city. At first glance a city might seem very different from a technological platform.

Transportation 208

Transportation Technology Technology Start-ups 208

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Zendesk

JULY 8, 2021

She made that happen by joining forces with Kate Doyle, a former educator, to co-found KindWork , a non-profit organization that helps talented young people of color from overlooked communities in the metro New York City area launch new careers in the innovation economy. Today, they’re back to partial in-person learning.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Shep Hyken

JULY 19, 2021

Standing still at any point means competition, innovation, and more will eventually surpass you. ” Jennifer Featherling, director of contact center technology at Priceline, was also part of the program. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. I will also be speaking at the 2nd Global Conference on Creating Value in New York later this year. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Technology 79

Technology Technology Non-Profits CRM 79

1 to 1

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality.

Sports 47

Sports Innovation Technology Technology 47

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. But this might have the same type of impact on the internet by 2030 as mobile technology had before.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. Tony Hsieh. Shep Hyken. Adam Toporek. Annette Franz.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

C3Centricity

JUNE 5, 2016

As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. The post New Thinking, New Ideas, New Successes! Things have been pretty hectic for me these past few weeks.

Innovation 48

Innovation Technology Technology Actionable Insights 48

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Founded in New York in 2010, Birchbox is a “try and buy” beauty subscription service that sends a personalized box of samples to its one million customers every month.

Retail 98

Retail E-commerce CX Start-ups 98

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Check out the frequently asked questions below.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Fonolo

APRIL 17, 2019

These shiny, sprawling spaces illuminated with departure schedules are usually the prelude to a brief jaunt into somewhere exotic: a fresh start in Japan, a sojourn in Rome, a moment in a New York minute. Air Canada has led its home country and continent in these innovations. The cost-reducing impact of call-back technology.

Transportation 78

Transportation Contact Center Social Media Innovation 78

1 to 1

FEBRUARY 2, 2023

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology.

Retail 26

Retail E-commerce Innovation Engineering 26

ECXO

AUGUST 2, 2023

He is a New York Times and Wall Street Journal bestselling author and researcher and has been inducted into the American National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. A creative at heart, Mike is always innovating ways to apply the power of stories to CX and those to strategy.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Totango

JULY 12, 2019

This premier event will take place September 11-13 in the bright lights of New York City. No matter what the size of your group, you’ll hear from experts on how to drive innovation, consistency and positive change for customers and, as a result, business results. So why should you register today?

Innovation 55

Innovation Technology Technology 55

Fonolo

JANUARY 22, 2020

Forrester: CX North America, New York City. It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses. Location: New York City, USA. Pulse, San Francisco. Modern CX , Las Vegas.

Customer Service 129

Customer Service Contact Center CX Education 129

Confirmit

FEBRUARY 12, 2020

Obviously this is in part down to our technology. We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. The technology isn’t everything though. How could they not?! Makes sense to us.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

1 to 1

JANUARY 25, 2024

That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. It’s not whether you have AI, it’s how you use it. The topic of AI was everywhere.

Retail 26

Retail AI Artificial Intelligence Contact Center 26

Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. My responsibility was to build a design team in that new agile way of working. “People say innovation is everyone’s job, right?

Start-ups 179

Start-ups Innovation Engineering Retail 179

Shep Hyken

JANUARY 10, 2023

When investing in new technology, the top consideration for businesses must be to make customers feel like they are being cared for. Innovation doesn’t need to be sexy. Quotes: “Are we innovating technology just for the sake of innovation? How does innovation create value?

B2C 20

B2C B2B Innovation CX 20

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. When she’s not staying up-to-date the latest technology trends in the CX field, you can find her engaged in a DIY project that usually involves spray paint. .

CX 0

CX B2B Technology Technology 0

Beyond Philosophy

JUNE 2, 2015

Rochester, New York-based Wegmans, now a chain of close to 100 supermarkets throughout the Northeast and Middle Atlantic regions of the U.S. This 90 year old, family-run chain might be the best supermarket retailer in the world, and maybe the best company overall. They were one of the first chains to purchase from local vendors.

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. So much of contact center efficiency hinges on using the right technology.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Fonolo

JULY 31, 2018

Its ever-changing nature means that, in order for businesses to thrive, adapting new technologies and meeting contemporary customer desires are absolute musts. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Shai Berger.

Retail 52

Retail Customer Experience Contact Center Education 52

Qualtrics

APRIL 29, 2021

At WorkDifferent we heard how organizations like Uber Eats , New York Presbyterian , and Peloton all found new ways of working, as well as connecting with, reaching, and engaging customers. The innovation that came from necessity in 2020 taught us that agility is business-critical.

Sports 26

Sports Innovation Technology Technology 26

Lightico

AUGUST 19, 2021

Banking executives from across the United States discussed the unique challenges they face in competing against their larger counterparts, what they’re doing to adapt to recent trends, and how they can gain the highest return from their technology investments. Capitalizing on the Flexibility of Remote Working.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. He is a New York Times and Wall Street Journal bestselling author. Which customer service blog posts helped to shape the last decade for you? . Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Service Quality Institute

SEPTEMBER 15, 2021

Moscow is light years ahead of New York, Los Angeles, San Francisco and Minneapolis. They just held their IV Social Innovations Forum for over 1000 people. They use technology to also speed the process. Most lack customer service. More concerned about politics than their customers, taxpayers and citizens.

Government 52

Government Healthcare Retail Innovation 52

Service Quality Institute

SEPTEMBER 15, 2021

Moscow is light years ahead of New York, Los Angeles, San Francisco and Minneapolis. They just held their IV Social Innovations Forum for over 1000 people. They use technology to also speed the process. Most lack customer service. More concerned about politics than their customers, taxpayers and citizens.

Government 52

Government Healthcare Retail Innovation 52