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Tech philosopher Alex Wolf on designing harmonious technology

Intercom, Inc.

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

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Kinzen’s CEO Mark Little on the fight against disinformation

Intercom, Inc.

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

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10 brands that have built awesome experiences in the metaverse

Steven Van Belleghem

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Let me know over my social media!

Gaming 127
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The 5 most interesting YouTube channels about Customer Experience (CX)

Steven Van Belleghem

Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Simon originally ‘just’ wanted to understand why some people and organizations are more innovative, more influential, and more profitable than others? Behind the brand. Simon Sinek.

CX 98
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Customer Service Video Chat: The Ultimate Guide

Aquire

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

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10 popular customer experience keynote speakers in the world

Steven Van Belleghem

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. Tony Hsieh. Shep Hyken. Annette Franz.

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What’s the Deal with Air Canada?

Fonolo

These shiny, sprawling spaces illuminated with departure schedules are usually the prelude to a brief jaunt into somewhere exotic: a fresh start in Japan, a sojourn in Rome, a moment in a New York minute. Air Canada has led its home country and continent in these innovations. The cost-reducing impact of call-back technology.