Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Tweet About It. Ways to Reduce Customer Frustration.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Fonolo

APRIL 17, 2019

These shiny, sprawling spaces illuminated with departure schedules are usually the prelude to a brief jaunt into somewhere exotic: a fresh start in Japan, a sojourn in Rome, a moment in a New York minute. Air Canada has led its home country and continent in these innovations. Shai Berger , Co-Founder and CEO, Fonolo.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Fonolo

NOVEMBER 21, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Shep Hyken is a customer service expert, business speaker and New York Times bestselling author, helping companies deliver amazing customer service and experiences! Ways to Reduce Customer Frustration. Shep Hyken.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Fonolo

JANUARY 14, 2020

He is a New York Times and Wall Street Journal bestselling author. With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Shep Hyken. You can follow him on Twitter here.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Taylor Reach Group

MAY 24, 2018

Learn from Fortune 500 companies and innovative start-.ups This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. In 2018 we’re introducing our new look as Customer Contact Week. Proving everything can happen.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Fonolo

NOVEMBER 15, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Shep Hyken is a customer service expert, business speaker and New York Times bestselling author, helping companies deliver amazing customer service and experiences! Ways to Reduce Customer Frustration. Shep Hyken.

Customer Service 100

Customer Service Contact Center Social Media Education 100

Beyond Philosophy

JUNE 2, 2015

Rochester, New York-based Wegmans, now a chain of close to 100 supermarkets throughout the Northeast and Middle Atlantic regions of the U.S. This 90 year old, family-run chain might be the best supermarket retailer in the world, and maybe the best company overall. The post Like Just About All of Their Customers… I LOVE Wegmans!!!

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. This includes your website, mobile app, social media platforms, and physical stores.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. This includes your website, mobile app, social media platforms, and physical stores.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Qualtrics

JANUARY 23, 2019

With the rise of social media, it’s easier than ever to learn from the experts and founders of the Employee Experience (EX) revolution. She’s authored several books including and the #1 New York Times Bestseller Dare to Lead. Successful companies understand that the key to winning customers starts with their employees.

Social Media 52

Social Media Technology Technology Education 52

Shep Hyken

NOVEMBER 28, 2022

He has been recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, CCaaS (Contact Center as a Service), product marketing, social media, and more. My Comment: Of course, you listen to your customers!

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

MARCH 8, 2017

He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why. His areas of expertise include customer experience, marketing, social media, and the Cloud. Marsha Collier. Blake Morgan. BlakeMichelleM.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Comm100

SEPTEMBER 22, 2016

Due to social media, unhappy customers are now more vocal than they ever had the means to before. In Uplifting Service, New York Times Bestselling Author, Ron Kaufman, guides readers through a new, more effective set of guiding principles with actionable advice.

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

Intercom, Inc.

JULY 7, 2022

A former pediatric neurologist working for the New York City Board of Education before she turned to product design, Cat is passionate about making sure innovation is at everyone’s fingertips, and that’s why she co-founded Stark, a startup that provides tools and knowledge for businesses to design and build accessible products from day one.

Education 118

Education Engineering Non-Profits Start-ups 118

Shep Hyken

SEPTEMBER 19, 2022

Kiosk Marketplace) With all of the innovation taking place in customer engagement tools, it’s hard for brands to know what to focus on: new apps, chat bots, virtual reality, avatars, the metaverse, artificial intelligence. 6 Types of Customer Loyalty Programs to Help Grow Your Small Business by Social Media Today.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Fonolo

DECEMBER 13, 2021

2021 was an incredibly innovative year. We’re pleased to share that they seem to have improved their service considerably, with only a fraction of social media complaints for their hold times compared to this time last year. This customer ended up writing an entire article about his experience with Delta in the New York Times.

Contact Center 91

Contact Center Start-ups Social Media Government 91

Qualtrics

NOVEMBER 19, 2019

The most innovative, inspiring, and inclusive Olympics yet. The larger screens offered by these devices will change the type of content people consume through them, and allow them to use multiple apps simultaneously, opening up new opportunities for developers to bring innovative mobile experiences to the masses.

Gaming 36

Gaming Social Media Healthcare Invoicing 36

Qualtrics

FEBRUARY 18, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom.

Education 29

Education Government Social Media Healthcare 29

Intercom, Inc.

MARCH 19, 2020

Many of these have, for a long time, operated remotely in innovative ways. Across internet companies – in particular platforms, from online marketplaces to creative social media platforms and to offline communities – I always find myself wanting to underscore the power of role modeling behavior.

Start-ups 37

Start-ups Engineering Gaming Entertainment 37

Comm100

MAY 22, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Free Omnichannel Customer Engagement. Get Omnichannel Free.

Omnichannel 52

Omnichannel Sales Sports Social Media 52

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

Social Media 208

Social Media Machine Learning Start-ups Government 208