CX Innovation New York Social Media 
Steven Van Belleghem
FEBRUARY 24, 2021
Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Though this channel has a broader scope than mere CX, you’ll find many talks there with top marketing gurus like Gary Vaynerchuck, Brian Solis and Seth Godin. Behind the brand. Simon Sinek.
Shep Hyken
OCTOBER 4, 2022
Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles.
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Steven Van Belleghem
FEBRUARY 17, 2022
In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. “We Let me know over my social media!
Steven Van Belleghem
JANUARY 22, 2020
Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Tony Hsieh. Shep Hyken.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
Fonolo
NOVEMBER 9, 2017
We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Director of CX, UL EHS Sustainability. Shep Hyken is a customer service expert, business speaker and New York Times bestselling author, helping companies deliver amazing customer service and experiences!
Aquire
JANUARY 6, 2022
For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process.
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