Fonolo

NOVEMBER 9, 2017

We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VP’s & Directors of Web/Social Media. How to Smooth Out Spikes in Call Volume. Plus So Much More!

Social Media 59

Social Media Customer Service Contact Center Education 59

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. VPs & Directors of Customer Experience.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 21, 2017

We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VP’s & Directors of Web/Social Media. How to Smooth Out Spikes in Call Volume. Plus So Much More!

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

NOVEMBER 15, 2017

We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VP’s & Directors of Web/Social Media. How to Smooth Out Spikes in Call Volume. Plus So Much More!

Customer Service 100

Customer Service Contact Center Social Media Education 100

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. The post Like Just About All of Their Customers… I LOVE Wegmans!!!

Retail 97

Retail Customer-Centric Organization Construction Innovation 97