Steven Van Belleghem

JANUARY 17, 2023

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. She writes about all things customer experience, customer centricity and customer technology and offers a broad array of case stories too.

Customer Experience 142

Customer Experience CX Innovation B2B 142

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Bob Thompson. Bob_Thompson. Blake Morgan. BlakeMichelleM.

Customer Service 0

Customer Service Start-ups Sports Social Media 0