Shep Hyken
DECEMBER 27, 2022
Plus, Amy shares what The Eddy Effect is and what it means to customer experience. Quotes: “Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.”
Beyond Philosophy
JUNE 2, 2015
For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. The post Like Just About All of Their Customers… I LOVE Wegmans!!!
PeopleMetrics
OCTOBER 25, 2017
It might feel a bit like the floor of the New York Stock Exchange during budget season when so many of your key stakeholders are clamoring to get their annual initiatives and projects funded. CEM arms you with the data and insights to prioritize your initiatives based on tangible customer impact, not just gut feel.
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