Totango

FEBRUARY 25, 2019

Papke, a globally recognized organizational and leadership psychologist, bestselling author and expert on the alignment and innovative development of organizations, teams and leadership, will share his unique insights and best practices for creating customer-centric organizations at the enterprise level.

Customer-Centric Organization 49

Customer-Centric Organization Innovation 49

RateMyService

OCTOBER 13, 2023

Teams can work together to implement improvements, break down silos, and create a more customer-centric organization. Employees are encouraged to share their observations and ideas for enhancing the customer experience, leading to ongoing innovation and growth.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Machine Learning 48

Machine Learning Customer-Centric Organization Innovation AI 48

PeopleMetrics

APRIL 4, 2017

Not only is customer experience improvement based on a deep understanding of where interactions with customers fail to meet expectations, the ability to drive customer experience innovation can thrive only in an environment where ‘fear of failure’ isn’t part of the organizational culture.

Gaming 94

Gaming Voice of the Customer Innovation Customer-Centric Organization 94

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. The post Like Just About All of Their Customers… I LOVE Wegmans!!!

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

SugarCRM

OCTOBER 4, 2022

It All Starts with Putting The Customer First. Customer-centric organizations take steps to understand the customer and act on that understanding by creating a culture that empowers employees to put their needs first. And then that simplification creates areas for you to then go innovate and drive new change”.

Customer Acquisition 49

Customer Acquisition Start-ups Innovation Customer-Centric Organization 49

Chip Bell

OCTOBER 23, 2018

While the line related to his daughter’s opening a gift, it could fit the quest of any customer-centric organization. More than skating to where the puck will be, it signaled deep customer understanding, deliberate dreaming, with a heavy dose of humility.

Customer Experience 67

Customer Experience Customer-Centric Organization Technology Technology 67

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design.

NPS 54

NPS Entertainment Customer-Centric Organization Education 54

CX Journey

APRIL 5, 2017

Imitation is the death of innovation. When imitating, there's no need for innovation, right? Instead, competition drives innovation, and vice versa. And innovation drives success, simply because it allows you and your competitors to offer a variety of products to meet your customers' varying needs.

Customer Experience 57

Customer Experience Innovation Customer-Centric Organization CX 57

SurveySensum

SEPTEMBER 14, 2020

Build a customer-centric organization from top to bottom and ensure that they adopt a digital-first approach. . Also, restructure the team or reallocate the resources as per the customer demands. Use innovative technologies. The customer’s expectations are high!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Qualtrics

FEBRUARY 1, 2019

In fact, according to a recent study , 56% of consumers and 66% of business buyers actively seek to buy from the most innovative companies. We all know the story of how Blockbuster couldn’t innovate fast enough and lost out to the digitally-enabled Netflix. It’s about well-timed innovation.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

CX Journey

APRIL 3, 2019

What is customer understanding? And, especially, some investments – financial, human, time, resources, technology, and more.

Customer-Centric Organization 60

Customer-Centric Organization Customer Feedback Customer Expectations Touchpoint 60

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CX Journey

APRIL 3, 2019

What is customer understanding? And, especially, some investments – financial, human, time, resources, technology, and more.

Customer-Centric Organization 32

Customer-Centric Organization Customer Feedback Customer Expectations Touchpoint 32

Comm100

DECEMBER 1, 2017

CCW Digital’s Report reveals that 66% of organizations believe that personalized experiences define customer-centric brands. The last two qualities of a customer-centric brand according to companies are creative customer engagement options (41%), and the use of technology in the customer experience (39%).

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Zendesk

APRIL 12, 2021

A culture centered on customers will inherently be more flexible than one that isn’t, because evolving to suit buyers’ changing expectations is necessary for a customer-centric organization. “If Create” cultures have that passionate, innovative, start-up energy. Type 1: Create culture.

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

Totango

FEBRUARY 28, 2024

This is a revolution for the next turn of customer success: a focus on revenue and post-sale monetization. I am thrilled to announce that Totango has joined forces with Catalyst , innovative thought leaders who have developed an intuitive solution to power customer-led growth.

Artificial Intelligence 106

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 106

PeopleMetrics

OCTOBER 25, 2017

All great CEM programs start by listening to what your customers have to say, and this naturally forces you to face the sometimes difficult truths behind your customer’s biggest pain points. Market leaders are using customer feedback to continuously innovate their CX and operations at scale. Don’t live in the gap.

CEM 122

CEM Customer Experience VOC Scorecard 122

SurveySensum

APRIL 7, 2023

After all the long theories and explanations, the final question is — ‘How do you gauge the success of your customer-centric culture? Or how do you measure your success as a customer-centric organization?’ Why is customer-centric culture important?

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52