Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. These extra fees have been growing for the past decade, and this year, U.S. hotels are expected to add on $2.55

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

Shep Hyken

SEPTEMBER 5, 2022

Hospitality Net) In the hotel industry, we have traditionally emphasized customer service and customer service recovery. My Comment: I always enjoy learning from the hospitality industry. Even if you’re not in the hospitality business, you can still have a hospitality mentality. Follow on Twitter: @Hyken.

Net Promoter Score 61

Net Promoter Score Customer Service Hospitality Hospitality 61

Shep Hyken

DECEMBER 5, 2022

Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year. My Comment: Regardless of the type of business you are in, I believe it’s important to have a “hospitality mentality.”

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

Shep Hyken

OCTOBER 11, 2021

Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. My Comment: If you’ve been following me, you know I’m a big fan of all companies having a hospitality mentality. We can learn so much from the hospitality industry. by Max Starkov.

Customer Service 69

Customer Service Hospitality Hospitality CX 69

Shep Hyken

AUGUST 31, 2022

He said that he was working with a hospital that was building an addition. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Michael Thomas, Gershman’s VP of Multifamily and Senior Housing, raised his hand to share his example. Follow on Twitter: @Hyken.

Hospitality 61

Hospitality Hospitality Customer Service Customer Experience 61

Shep Hyken

MAY 24, 2022

Quotes: “Every company needs to have the hospitality mentality.” New York Times ?bestselling Hire the right people and train them well. Utilize what they are already good at and align it to what your organization is doing. ” “Leadership must walk through their customer’s journey. This episode of?

Hospitality 65

Hospitality Hospitality Customer Service Customer Experience Management 65

Chip Bell

MAY 12, 2020

During World War II, 17 million new civilian jobs were created, industrial productivity increased by 96 percent, and corporate profits after taxes doubled. Lingerie factories began making camouflage netting; baby carriages were retrofitted into field hospital food carts. Much of the industrial world retooled to support the troops.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

Lightico

MARCH 30, 2022

Whether a process takes place within a clinic or hospital setting, or a virtual setting, one thing is for sure: traditional paperwork and wet signatures prolong time to completing a healthcare task. When they arrive at a clinic or hospital and have to fill out and sign tons of forms, it adds an additional headache that they don’t need.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Shep Hyken

MARCH 28, 2022

Hospitality Net) Why do so many hotel loyalty programs fail? While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 57

Customer Service Entertainment Hospitality Hospitality 57

Shep Hyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. New York Times ?bestselling Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback. Top Takeaways: There is a slow death of customer service.

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

Shep Hyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. by Bob Phibbs. Here are 100 of the strangest things retailers have been asked by customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Shep Hyken

DECEMBER 20, 2021

Brooks, Lecturer; Assistant Director of Entrepreneurial Hospitality, A.B. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. (Authority Magazine) As part of my series about the five things a business should do to create a Wow! Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Hospitality Hospitality Contact Center 65

Shep Hyken

JUNE 6, 2022

My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. That’s why this article in Travelers Today caught my eye.

Customer Service 61

Customer Service Customer Loyalty Hospitality Hospitality 61

Myra Golden Media

DECEMBER 5, 2018

When Eli, a twenty-something lively man from New York with toasted-almond skin and tinted glasses entered my dad’s hospital room, he changed the atmosphere. Eli responded to my dad’s many requests and needs with patience, a sense of enthusiastic urgency, and something that I can only describe as love.

Hospitality 83

Hospitality Hospitality Customer Relationship Customer Experience 83

The DiJulius Group

MAY 4, 2016

My medical care is excellent but the customer service stinks John Stossel wrote his most recent blog from New York-Presbyterian Hospital where he is being treated for lung cancer. Here […].

Hospitality 40

Hospitality Hospitality CX Customer Service 40

Steven Van Belleghem

MAY 4, 2020

Like New York-based Elemental Path’s Cognitoys, which are dinosaur-shaped toys that teach kids how to count, how to create stories together, remember colors and more. Just think of the increased amount of Starship and other robots that deliver food and medicines to citizens as well as hospitals.

Customer Experience 52

Customer Experience Hospitality Hospitality Healthcare 52

Beyond Philosophy

OCTOBER 25, 2019

I find Airbnb fascinating because it is an organization that is disrupting the hospitality industry. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., Airbnb properties have character, at least the ones that we chose. I wondered what the secret was to their success.

Hospitality 104

Hospitality Hospitality Technology Technology 104

CSAT.AI

MARCH 24, 2021

Even back in 2012 The New York Times did an article on the fraying of customer patience over surveys. I know someone who after having a harrowing series of medical tests over a single six hour period was hit with a survey when leaving the hospital. They found that “only 9% of people take time to answer long surveys thoughtfully.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59

Confirmit

SEPTEMBER 11, 2019

The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight. If you haven’t been to a Confirmit event before, it’s worth noting that we’re famous for our hospitality!

Hospitality 40

Hospitality Hospitality Voice of the Customer Innovation 40

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services.

Education 68

Education Entertainment Hospitality Hospitality 68

1 to 1

DECEMBER 18, 2020

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. As a retailer, you always have competing priorities,” Smith said.

Innovation 32

Innovation E-commerce CX Outlook 32

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. Joseph Michelli – CX Keynote Speaker, Consultant, New York Times Bestselling Author. Nicolle was the Head of Audience Experience @ TEDx San Francisco and now resides in New York City.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

JANUARY 30, 2020

For example, The Cleveland Clinic ’s began with a commitment, accompanied by an investment in training and communication, that everyone in the organization was considered and given permission to act as a “caregiver.” Years of actions later, that built upon that commitment, they are rated the number two hospital in the United States by U.S.

Hospitality 86

Hospitality Hospitality Start-ups Innovation 86

ClientSuccess

AUGUST 24, 2018

2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. Location : New York City. Location : New York City. Extreme Ownership , as applied to customer success, means always owning our book of business as the quarterback of the relationship regardless of the outcome. Company : DataCamp.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40

Intercom, Inc.

AUGUST 20, 2020

Alex: I was raised in New York by a father who is really into technology. She actually just did this deal with a children’s hospital and is going to be contracting those pillows out for children. He decided to pursue IT work compared to doing law.

Technology 243

Technology Technology Social Media Start-ups 243

Customer Bliss

MAY 23, 2017

Lynn LaRocca is the SVP and Chief Experience Officer of the New York Racing Association. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. Episode Overview. Under her leadership, they turned it into a three-day festival.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. This is one of our key events of the year and it’s getting bigger and better every time.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

APRIL 14, 2020

Late April and early May are probably going to be difficult in America, when many large and midsize cities (New York, New Orleans, Detroit) are expected to overload their hospital capacity and death rates will peak. Be mindful of new hot spots that emerge.

Hospitality 37

Hospitality Hospitality Start-ups Innovation 37

Customer Bliss

MAY 22, 2018

Years of actions later, which built upon that commitment, they are rated the number two hospital in the United States by U.S. News & World Report. Actions for hiring and development set the tone. There is power in truth and trust.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

Shep Hyken

AUGUST 8, 2022

I’ve always preached the hospitality mentality. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.

Customer Service 21

Customer Service Customer Retention Hospitality Hospitality 21

Qualtrics

AUGUST 24, 2020

We built a hospital out of the medical school,” says Adrienne. The hospital was looking into virtual visits, or telehealth , but had no formal structure in place. ”We One of the reasons that I love living in New York, that I choose to be a New Yorker is because when you walk out of your front door, the whole world is there,” says Rick.

Healthcare 26

Healthcare Hospitality Hospitality Innovation 26

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. During my book tour, I’ve chatted with numerous experts in the customer experience and service industry, including New York Times best-selling author and founder of the marketing strategy firm Convince & Convert , Jay Baer.

CXM 40

CXM CX Hospitality Hospitality 40

Intercom

JANUARY 11, 2024

I’d been working in journalism and as a writer in Europe, and I came back to the US knowing that I probably couldn’t survive in New York City as a journalist. I remember one heartbreaking moment when a woman called to make a and then get to the hospital to be at the side of her husband, who was dying.

Customer Service 86

Customer Service CX AI Start-ups 86

Shep Hyken

SEPTEMBER 6, 2021

Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. And, they won’t spam you. Follow on Twitter: @Hyken.

Customer Service 24

Customer Service Net Promoter Score Contact Center Retail 24

Shep Hyken

JANUARY 9, 2023

TravelDailyNews) Excellent customer service is crucial in the hospitality industry, where customers often play an active role. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. For example, he turns “The Great Resignation” into “The Great Retention.”.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Comm100

NOVEMBER 27, 2017

A hospital in Chicago received 700 telephone calls about Tylenol in one day. People in cities across the country were admitted to hospitals on suspicion of poisoning by cyanide. the New York public relations firm that advised Johnson & Johnson. Marketing experts thought that Tylenol was doomed.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116