Experience Investigators

OCTOBER 18, 2022

What makes a great customer experience? Great customer experiences are built on many things, but here are three of the big things : Strategy – a defined outlook for what success is and how to get there. And that’s why CX Change Agents are sometimes the real leaders in the organization. inconsistent.

Customer Experience 52

Customer Experience CX Outlook Voice of the Customer 52

Kerry Bodine

JANUARY 23, 2017

Over the last decade, journey maps have transformed from obscure design artifacts to common customer experience tools. And they’re not just for CX professionals anymore. the customer experience, but to revolutionizing the employee and partner experience as well. Understand the gaps. Create a long-term vision.

Outlook 76

Outlook Touchpoint Start-ups Voice of the Customer 76

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Great customer support. Voice of the Customer Tools. Voice of the Customer Tools.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63