Confirmit

MAY 16, 2019

In their recent Industry Outlook Report, Deloitte highlights the value that “Enabling Technologies” provide to support business improvements at every level. Voice of the Customer Market Research eBooks.

Technology 40

Technology Technology Outlook Gaming 40

Experience Investigators

OCTOBER 18, 2022

What makes a great customer experience? Great customer experiences are built on many things, but here are three of the big things : Strategy – a defined outlook for what success is and how to get there. As a result, many executives have not spoken to a customer in months or even years – some have never done it!

Customer Experience 52

Customer Experience CX Outlook Voice of the Customer 52

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48

Lumoa

AUGUST 5, 2022

The outlook has darkened significantly since April [of 2022],” said Pierre-Olivier Gourinchas, the Economic Counselor and Director of Research at the International Monetary Fund. Not only this, but the next-generation customer insights platform lets you visualize the voice of the customer (VoC) and how it changes over time.

Retail 83

Retail VOC Customer Feedback NPS 83

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Great customer support. Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 25, 2015

Nobody is excused from having a ripple effect on customer experience. Think of customer experience excellence as a managerial context , just like stewardship of people and resources is a universal managerial context. This outlook alone will get you more mileage than you ever dreamed toward becoming a preferred, irresistible company.

Customer Experience 88

Customer Experience Customer Experience Management Outlook Customer Journey Map 88

Intercom

FEBRUARY 15, 2023

There are lots of ways to measure customer satisfaction. Many businesses use a customer satisfaction (or CSAT) score, which they gather using a customer satisfaction survey or via other voice of the customer research. What is a customer satisfaction survey?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52