DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Great customer support. Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. In turn, processes are in place to make sure field events deliver this, tailored by customer persona.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. CXM Timeline to CX-Centricity.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63