ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 127

Close the Loop CX Net Promoter Score Sentiment Analysis 127

Lumoa

JANUARY 31, 2023

Recommended reading: Business value and ROI of customer experience: the step-by-step guide How to justify a CX program to your CEO Voice of the customer: where to start? Many businesses are participating in the customer experience race: “whose cx is the latest and the greatest”. Cross-organizational silos.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Lumoa

FEBRUARY 20, 2018

Many businesses are participating in customer experience race: “whose cx is the latest and the greatest”. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Changes implemented within silos seldom translate into significant CX improvements.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150