DMG Consulting

MAY 14, 2018

Ensure agents have access to their performance management reports, scorecards, QA evaluations and recordings to help them self-manage and improve their results. Desktop analytics to monitor application usage. Real-time speech analytics to trigger supervisor alerts when emotionally charged verbal interactions are in progress.

Scorecard 48

Scorecard Text Analytics Contact Center Technology 48

ECXO

APRIL 2, 2023

ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance. 3 CX Closed Loop is a systematic cycle of making significant changes in the way an organization works according to customer feedback.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

Lumoa

JANUARY 31, 2023

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. In many organizations, the best way to ensure wide participation in customer experience improvement is to include a CX metric, such as NPS, and incorporate scorecards and bonus systems.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

ECXO

APRIL 2, 2023

ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance. Closed Loop is a systematic cycle of making significant changes in the way an organization works according to customer feedback.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Lumoa

FEBRUARY 20, 2018

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. In many organizations the best way to ensure a wide participation in customer experience improvement, is to include a CX metric, such as NPS, in corporate scorecards and bonus systems.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150