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Customer Survey ML CEM Predictive Analytics Actionable Insights VOC Customer Experience Management Voice of the Customer Customer Retention CX More Related Topics >
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. I love it.

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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State of Business-to-Business Customer Experience Management

ClearAction

JANUARY 14, 2015

How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? In our four-year study of B2B CXM , 91% of participating firms said they sell B2B products and services through a dedicated sales force 1 , with a typical sales cycle ranging from three to twelve months.

Customer Experience Management 97
Customer Experience Management CXM Customer Experience B2B 97
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