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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.