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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators

Unfortunately, this is somewhat true: AI will replace some work , primarily in fields that involve repetitive data entry tasks or large volumes of data analysis. Yet, there are still challenges in unifying data across channels and systems. However, AI output will continue to demand human oversight.

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Intelligent automation (IA) benefits, components, and examples

Zendesk

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). So, let’s demystify these components and how they make intelligent automation possible.