Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System
Comm100
MARCH 28, 2018
Reports help managers to gauge the team’s performance and make improvements to service. It gives the manager a bird’s eye view of the pertinent processes that support the department, allowing them to formulate or reinforce a strategic plan. Dashboards are great at painting a snapshot of the organization’s CX health.
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